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Features: Call Center


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Restaurant Pos Call Center
Intuitive Keyboard & Mouse Friendly Order Entry Screen

The call center application is intended for chain restaurants that use a call center to accept and route orders from a single location. A partial list of features includes:

  • High performance backend database using Microsoft SQL Azure
  • Cloud-based connectivity uses your existing broadband Internet
  • Unlimited number of stores, each with a unique menu
  • Unlimited number of phone lines with the callerid.com Ethernet Caller ID box
  • Each store's menu, order types and delivery charges are synchronized with the call center database within seconds
  • Each store's menu, order types, surcharges, tax rates and delivery charges are accessible from a single user interface
  • Each store's hours of operation can alert the call center operator that the store is currently closed and optionally schedule the order for a future date/time
  • Orders are received automatically, with automatic prep ticket printing (and/or kitchen display) and optional automatic customer receipt printing
  • Orders can be recalled and modified at the call center with instant updates and notifications at the pos
  • The call center database contains a complete customer listing for all stores
  • Single-click reorder available for repeat customers
  • Automatic SMS and Email alerts for orders that have not been received at the pos within a predefined threshold
  • Manual phone number entry for blocked numbers
  • Low cost monthly subscription ($100 USD/ first call center operator // $50 USD each additional operator)

 

Restaurant Pos Call Center
Real-Time Calls List

 

Restaurant Pos Call Center
Color-Coded Order Recall List

 

Restaurant Pos Call Center
Integrated Credit Card Processing with Datacap NETePay and BAC Credomatic

 

Restaurant Pos Call Center
Two-Way Call Center/Pos Messaging