The call center application is intended for chain restaurants that use a call center to accept and route orders from a single location.
A partial list of features includes:
- High performance backend database using Microsoft SQL Azure
- Cloud-based connectivity uses your existing broadband Internet
- Unlimited number of stores, each with a unique menu
- Unlimited number of phone lines with the callerid.com Ethernet Caller ID box
- Each store's menu, order types and delivery charges are synchronized with the call center database within seconds
- Each store's menu, order types, surcharges, tax rates and delivery charges are accessible from a single user interface
- Each store's hours of operation can alert the call center operator that the store is currently closed and optionally schedule the order for a future date/time
- Orders are received automatically, with automatic prep ticket printing (and/or kitchen display) and optional automatic customer receipt printing
- Orders can be recalled and modified at the call center with instant updates and notifications at the pos
- The call center database contains a complete customer listing for all stores
- Single-click reorder available for repeat customers
- Automatic SMS and Email alerts for orders that have not been received at the pos within a predefined threshold
- Manual phone number entry for blocked numbers
- Low cost monthly subscription ($75 USD / call center operator)
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