Processing Credit Card Transactions in Amigo Pos using integrated processing

 

 

Select The Payment Type

 

To begin a credit card transaction, press the SETTLE button on the main screen, select the order and press the CREDIT CARD payment type button on the Settle screen.

 

 

 

Select The Action

 

Depending on the type of processing that is configured in Back Office, the top left button will display either PRE AUTHORIZE or SALE. Press the button to continue.

 

 

 

 

 

 

Swipe The Card

 

Swipe the customer card. If the card is swiped without an error, skip the next three steps and refer to Waiting For The Transaction Results. If the card cannot be swiped, the card number and expiration date must be entered manually, as described below.

 

 

 

 

Enter The Card Number Manually

 

When the customer's card cannot be swiped, the number must be entered manually using the on-screen keypad. Press the Enter Card Number Manually button to display the keypad, enter the card number and press the Continue button.

 

 

 

 

 

 

 

Confirm The Transaction Details

 

Verify that the information is correct and press the PROCESS TRANSACTION button. If an error has been made, press the START OVER button to re-enter the information.

 

 

 

 

 

 

 

 

Amigo Pos will send the transaction request to PCCharge Payment Server. The time remaining before a timeout error occurs is displayed on screen. If using IP processing, the transaction should be completed in under 10 seconds. Dial-up processing can take over 1 minute. If a timeout error occurs, a red error screen will appear. A timeout error most likely indicates that a local network or internet disruption has occurred.

 

 

 

 

Waiting For The Transaction Results

 

Amigo Pos will display a successful transaction with a green background, an unsuccessful transaction with a red background, and a duplicate or partial auth transaction with a yellow background. The transaction can be immediately captured or adjusted by pressing the Add Tip (or Capture) button.

 

 

 

Completing The Transaction

 
Note that any Pre-Authorized transaction must be captured, even if the gratuity is zero.

 

 

 

 

To add a gratuity, press the ADD GRATUITY button. If the ADD GRATUITY button is not visible, press the down arrow under the transactions button group until the ADD GRATUITY button appears.

 

 

 

The Transaction ID can be found at the top of the signature slip, directly under the transaction type.

 

 

Enter the order id using  the on-screen number pad and press the LOOKUP button to continue.

 

 

 

 

Enter the gratuity amount and press the ADD GRATUITY button to complete the transaction.

 

 

 

 

 

 

 

 

Confirmation

 

When viewing orders after pressing the Settle button on the start screen, orders that have been pre authorized but not yet captured appear with a red button.  Ensure that all pre-authorized transactions have been captured before the End of Day procedure is performed. The setting that prevents running the End of Day if open PreAuth transactions exist will ensure that a gratuity is added to each PreAuth in the current batch before the End of Day can be run. The Confirm End of Day button remains disabled until all open PreAuth transactions have been captured.

 

Any Pre-Authorized transaction that is not captured will not be added to the batch and will become invalid after a period of time determined by the payment processor (generally less than a week).

 

 

 

 

 

 

 

 

Duplicate Transaction Alert

 

When processing a Sale transaction on the same card for the same amount on the same business day, PCCharge Payment Server may return a 'Duplicate Transaction' message to alert the user that a duplicate transaction already exists in the batch.  After confirming that it isn't a duplicate transaction, press the OVERRIDE DUPE button. Otherwise, press the CANCEL button to return to the order details.

 

 

 

 

 

 

 

General Transaction Error

 

Any response received from PCCharge Payment Server that indicates an error condition will appear on a red background to alert the user that an error has occurred. review the error description and take appropriate action before retrying the transaction.

 

 

 

 

 

 

 

 

Transaction Canceled By PCCharge Payment Server (does not apply to MercuryPay or PPI Paymover)

 

A special type of error returned by PCCharge Payment Server is the Transaction Canceled error. If a communication error occurs after Amigo Pos has successfully sent a transaction request to PCCharge Payment Server but before Amigo Pos receives a response, a message will appear to instruct the user to run a Credit Card Detail Report to confirm that the transaction has not been processed by PCCharge Payment Server. Print the report and confirm that the order ID does not appear on the list of transactions.

 

Retry the transaction. If a Duplicate Transaction alert is displayed, DO NOT press the override button. Instead, manually enter the PCCharge Payment Server transaction in Back Office | Credit Cards | Transaction Log. Click Add An Entry under the Select An Action List... and enter the transaction details exactly as displayed in the Credit Card Details report. Then, return to the Amigo Pos PCCharge Payment Server interface by selecting the order on the Settle screen and print the signature slip, if required.

 

 

 

 

 

 

 

 

Adding A Record To The Transaction Log  (does not apply to MercuryPay or PPI Paymover)

 

Sometimes it may be necessary to manually insert an entry in the transaction log. To manually enter the transaction details,  navigate to Back Office | Credit Cards | Transaction Log. Click Add An Entry under the Select An Action List... and enter the transaction details exactly as displayed in the PCCharge Payment Server Credit Card Detail report.

 

 

 

 

 

 

 

 

 

 

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Page url: http://www.amigopos.com/help/html/index.html?processing_cc_transactions.htm