If an error is made when processing a transaction or adding a gratuity to an existing transactions, several options are available to adjust or void the transaction. Note that Amigo Pos 7does not store credit card information. All credit card information is stored (in encrypted form) in the PCCharge Payment Server database. Some mistakes can be corrected in Amigo Pos. Other issues must be corrected by accessing the PCCharge Payment Server GUI (graphical user interface) directly.

 

 

 

 

 

 

 

 

 

Solution: Enter the TransactionId (from the signature slip) on the Add Gratuity screen again and enter the new gratuity amount. The previous gratuity amount is replaced by the new gratuity amount. Run a PCCharge Payment Server credit card detail report to confirm that the amount is adjusted correctly.

 

Note: This solution is valid only when using SALE / ADD GRATUITY transactions. It is not available for PRE-AUTHORIZE / CAPTURE.

 

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Solution: In Back Office > Summary > Credit Cards, note the transaction id from the signature slip, right-click on the PostAuth transaction and select Void Selected Transaction. Return to the front of house Capture screen and run the transaction again with the correct gratuity amount. Note that the Back Office > Summary > Credit Cards grid displays a line through the original PostAuth to indicate that it is voided and the new PostAuth appears below. Run a PCCharge Payment Server credit card detail report to confirm that the amount is adjusted correctly. Only the PosAuth (Capture) can be voided. Attempting to void the PreAuth transaction will result in a ***Invalid TroutD message.

 

Note: This solution is valid only when using PRE-AUTHORIZE / CAPTURE transactions. It should not be used for SALE / ADD GRATUITY.

 

 

 

 

 

 

 

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Solution: A pre-authorization cannot be voided. The temporary hold placed on the customer's card is removed within a few days.

 

 

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Issue: A transaction must be voided and re-entered after the customer has left and the card is no longer available.

Solution: In PCCharge Payment Server, click on Utilities - Retrieve account number. Enter the ToutD from the signature slip to retrieve the credit card number and expiration date. If required, the customer name is available on the PCCharge Payment Server credit card detail report (for swiped transactions). Note that a signature is required for most credit card transactions. Contact your merchant account provider to determine the correct course of action. This solution should be used sparingly.

 

 

 

 

 

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