Restaurant Sale

An example of a restaurant sale for $6.00 with an estimated gratuity of $0.85. The total amount that will be authorized is $6.85. However, only $6.00 will be added to the settlement file. A gratuity transaction must be submitted later to finalize (add the actual gratuity amount to) this transaction.

 

Note about estimated gratuity: It is recommended to check with the processor or merchant service provider for guidance on what amount to set this value to. Incorrectly setting this value can result in downgrades.

 

 

Gratuity

An example of a Gratuity Transaction used to finalize a sale. In this example, the Gratuity transaction is finalizing the Restaurant sale from above. To finalize the Sale, press the ADD GRATUITY button, the TroutD from the original Sale (1102 for this transaction), and the actual Gratuity amount ($1.00 for this transaction). A Result of “GRATUITY ADDED” indicates the gratuity was successfully added to the Sale.

 

 

Gratuity Adjustment

A gratuity adjustment is defined as a transaction that modifies a gratuity that has already been processed. Typically, a gratuity adjustment would be used to correct order-entry errors. The procedure for a gratuity adjustment is exactly the same as a gratuity. Simply press the ADD GRATUITY button and enter the new Gratuity amount ($2.00 for this transaction).

 

*When using restaurant transactions, the Credit Card Tips report should be used to determine gratuities per server when multiple transactions per order exist. The Non-Cash Gratuities report tracks gratuities by order Id, not TroutD. This does not apply to Pre-Auth/Capture users, who may use either report.

 

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